ConsumerSuitCase file · E&W
The map of where it hurts

Ten folders open today. Twenty-eight covered in the engine.

The full 28 areas ship with the beta; these ten are open now. Every one runs off the same desk: describe it once, free, and the honest router tells you what your case needs.

AREA

Transport

Flight delays of 3+ hours at arrival, and cancellations · Denied boarding and downgrades · Missed connections on a single booking.

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AREA

Flight compensation

Long delays at final destination (3h+) · Cancellations with less than 14 days’ notice · Denied boarding when you checked in on time.

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AREA

Parking tickets

Private parking charges on land you were allowed to use · Signage that failed the prominent-and-legible test · Council PCN grounds of appeal.

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AREA

Council disputes

Council tax liability you do not believe is yours · Wrong band, or a change you should benefit from · Enforcement without proper notices.

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AREA

Section 75 claims

Purchases of £100–£30,000 paid wholly or partly on a credit card · The issuer’s equal liability when the trader breaches or goes bust · Chargeback as the companion route on debit cards.

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AREA

Housing

Disrepair not fixed after proper notice · Deposits not protected, or protected late · Invalid s.21 notices and retaliation.

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AREA

Employment

Unlawful wage deductions and underpayment · Unfair dismissal and the s.98 reason test · Discrimination and reasonable-adjustment failures.

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AREA

Retail & credit

Faulty goods and the 30-day right to reject · Services not done with reasonable care and skill · Digital content that corrupts your device.

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AREA

Faulty goods

The 30-day short-term right to reject · The repair or replace hierarchy after 30 days · The final right to reject after a failed repair.

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AREA

Data

Subject access requests ignored or refused · Excessive charges and stalling · Wrong data held about you.

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