ConsumerSuitCase file · E&W
File 02 · the cold light

The lamp moves. Evidence is examined under a cooler light.

A claim is only as good as what you can show. This stage tags every fact in your account — what carries the claim, what only supports it, and what is missing entirely — then writes the requests that fetch what you don't have yet.

How each fact is tagged
Strong — dated photographs Strong — written repair request Weak — verbal agreement Supports — witness mention Missing — inventory check-out report Missing — payment receipts
  • Strong — the fact carries weight on its own; it goes in the document as it stands.
  • Weak — it supports the story but won't stand alone; it's phrased honestly, never dressed up.
  • Missing — the request that fetches it: who to ask, what to cite, by when. Most cases are won in this list.

Nothing is invented to fill a gap. A gap is stated as a gap.

Stage 03 — Build document