Support that can see your case — and limits it never crosses.
Signed-in users get the in-app support queue: your message travels with the case context you choose to attach. Testers get the beta queue with a direct line to the build. What support never does is give legal advice — the tool explains; you decide.
Signed in? Use the queue
The in-app support queue is the fastest route — it travels with your case and needs no re-explaining. Find it under Support once signed in.
Beta tester?
Testers have the beta queue with build-level escalation. If you asked to help us test, your invite carries the link.
Before you have an account
Use the form below — it reaches the same queue without you needing an account, and it asks for the one thing that makes a report actionable: what you expected versus what happened.
Can: account and billing help, technical faults, accessibility requests, translating our own communications, and passing documented product faults to the build queue.
Cannot: give legal advice, predict outcomes, or tell you whether to settle. For the law itself, run the free check — the analysis is the tool’s job; the decision is yours.
Prefer email, or JavaScript blocked? Write to support@consumer-suit.uk — the form below reaches the same queue and asks the questions that make a report actionable.